Stop clients leaving in silence.
The Client Early-Warning System
Keeping up with every client account is more than anyone can remember. Now imagine it on one sheet - every client scored on how satisfied they sound, with a line on why, updating itself after every call. Ready to stop relying on memory?
The sheet
Your whole client base,
on one sheet.
Nobody has to remember where a client stands. Every client is colour coded by how satisfied they sound, with the score, a note on why, and the full report one click away. Account leaders get a tab filtered to just their clients.
The alert
When a client's score slips,
someone hears straight away.
A private Slack message, not a channel post. It goes to whoever runs that account, with the new score and one line on what caused it, seconds after the call ends.
The model
Where the score
comes from.
Our own AI model, trained on real data. It reads the transcript of every recorded call, both speakers, and judges how satisfied the client sounded. That becomes the score and the note on the sheet.
The transcript
Connect your call recorder.
That is the whole job.
Nobody presses anything. Every recorded client call gets picked up, read and scored in the background, in a few seconds.
Why founders choose Cojen
The manual way
Account leaders are human. They forget.
With Cojen
Nothing relies on memory. Every client sits on one sheet with a score and a note on why.
The manual way
Dissatisfaction surfaces days later, if it surfaces at all.
With Cojen
Under 60 seconds. The person who runs the account gets a private Slack message while the call is still fresh.
The manual way
How a client is doing depends on which account leader you ask.
With Cojen
Every client judged the same way. The same reading applied to every call, so accounts can be compared across the team.
The manual way
The week starts with a guess about which accounts need attention.
With Cojen
You know where to spend the week. The sheet shows who is slipping and who is climbing before anyone asks for a call.
What it did for one agency
“Seriously impressed with the output.”
Revenue protected
£718,308
of recurring revenue protected in three months.
Ten clients slid into the danger zone, got caught, and climbed back out.
Coverage
71 client accounts
scored after every call, not just the ones someone is already worried about.
Speed
Every recorded call
gets analysed, in a few seconds, in the background.
Questions
Do we have to use Slack?
Not at all. The alert, the call recorder and the sheet are all built onto whatever your team already runs on.
Does anyone have to press anything?
No one touches it. It runs in the background after every recorded client call, so your team carries on exactly as they work now.
How do we know why a score is what it is?
Every score comes with a short note on what drove it, and the alert links straight to the full report.
What if the score is wrong?
It is a read on one conversation, not a verdict on the relationship. It points you at a call worth looking at, and what happens next is always a person's decision, never the system's.
Will we be buried in alerts?
Only a call that comes back low sends anything, and it goes to one person rather than a channel. Everything else just updates quietly on the sheet.
What happens when an account leader leaves?
The history stays on the sheet. Every call is scored and noted against the client, so whoever picks the account up can see where things stand without a handover.
Talk to sales
Tell us about your agency. Charlie replies personally.